Three reasons to visit customers

It goes without saying that professionals—in any industry—want to understand the market in which they sell, and the people who are buying their products or services. They want to know what drives business.
This idea comes up quite often, especially among product managers. In a recent post about hiding behind personas, Steve Johnson poses the following [...]

Ten principles of effective leadership

I recently read a post giving tips for efficient blogging. Tip 3 says readers love bullets, lists, and numbers. Reading that tip reminded me of a leadership seminar I attended last year presented by Doug Wood. The topic was becoming an effective leader. He presented ten principles of effective leadership that will build desired results, [...]

The power of text messaging

This past Sunday evening I was sitting comfortably on my sofa talking to my father on the phone, when my daughter (16 years old) came in and sat down. She had her cell phone in her hand and was looking at me like she wanted to talk. I finished up the call with my dad [...]